You can close your Vacation Puerto Escondido account yourself, without writing to us, from the app or from the web panel. If you would rather ask by email, that works too.
From the app (Android)
- Sign in and open the Account tab.
- Tap Privacy and data.
- At the bottom of the screen, tap Close my account and confirm with your password (or by typing your email, if you signed in with Google or Facebook).
From the web panel
- Sign in at dashv.puerto-escondido.mx.
- Open Profile and scroll down to Close my account.
- Confirm with your password or your email.
By email or phone
Write to us from the address you registered with, using the subject “Close my account”:
- Email: info@puerto-escondido.mx
- Phone: +52 19541336245
We handle the request within 30 days at most and confirm by email once it is done.
What is deleted and what is kept
Closing is immediate and cannot be undone. The following is genuinely deleted, files included: your profile and photo, any identity documents you uploaded, your favourites, your notifications and notification preferences, open sessions and the link to Google or Facebook. Your name and email are no longer associated with the account, and you can register again with the same email whenever you like.
Bookings, reviews and messages you shared with other people are kept, with nothing left that identifies you: the host still sees the booking made with you and the review still counts towards their listing’s rating, but under the name “Huésped” (guest).
If you have a pending or confirmed booking, or published listings as a host, the app will ask you to resolve them before closing the account, so nobody else is left without their booking.