Vacation Puerto Escondido is a small, local marketplace for holiday homes in Puerto Escondido, Oaxaca. Some homes can be booked and paid right here; others show a button that takes you to their Airbnb or Booking page. Either way, the answers below tell you what to expect.
Frequently Asked Questions for guests
How do I book a home?
Pick your dates and number of guests on the listing and press Book. If the listing shows a button such as “Book on Airbnb” instead, that home takes bookings on that platform and the button takes you there.
Do I need an account?
Yes, to book or to message a host. You can sign up with your email, with Google or with Facebook. Your email address has to be verified before a booking goes through: we send you a six-digit code.
Is the booking confirmed immediately?
It depends on the home. With instant booking you pay right away and the dates are yours. Otherwise your request goes to the host, who has 24 hours to accept it; once accepted, you have 24 hours to pay. If either deadline passes, the request is cancelled and the dates are released — nothing is charged.
How do I pay, and are there hidden fees?
Payment is by card through Stripe, in Mexican pesos. The total you see before paying is the total you pay: nightly rate, cleaning fee if the home has one, extra guests if applicable, and 16 % VAT. There is no service fee for guests.
Can I cancel? What do I get back?
Each home sets one of three policies, shown on the listing before you book. Flexible: full refund if you cancel at least 1 day before check-in. Moderate: full refund at least 5 days before. Strict: full refund at least 14 days before, 50 % between 7 and 14 days, nothing under 7 days. You can cancel from your account, and you see the exact refund before confirming. Refunds go back to the card you paid with, in your bank’s usual timeframe.
What if the host cancels?
You are refunded in full, automatically, whatever the policy. We will also help you find another home for the same dates.
What are the check-in and check-out times?
Each listing states them, and they are repeated in the email you receive shortly before arrival. Most homes hand over keys in the afternoon and ask you to leave in the morning; if you need something different, ask the host through the messaging.
Can I talk to the host before booking?
Yes. Every listing has a Contact host button. Messages arrive in your account and by email, and the conversation continues after you book. Arrival details come from the host once the booking is confirmed.
Where exactly is the home?
The listing shows the neighbourhood and a map so you can judge distances to the beach and to town. Practical directions for finding the door come from the host with the booking.
Do you have discounts for longer stays?
Many homes have a weekly rate (from 7 nights) and a monthly rate (from 28 nights). When they apply, the price is shown automatically as soon as you enter your dates.
Can I leave a review?
Yes, after your stay. You will receive an email inviting you to review the home; the host can reply publicly. Only guests who actually stayed can review, which is why every review on the site is from a real booking.
In which languages can I use the site?
Spanish, English and French. The team in Puerto Escondido answers in Spanish and English on WhatsApp and through the contact page.
For property owners
How do I list my home?
Create an account in the host panel, add your property with photos and prices, and apply as a host. We check every home before it goes live. Publishing is free and there is no limit to how many properties you can list. The hosts page explains the whole process.
What does it cost, and is there a commission?
There is no commission on bookings, ever. The free plan lists your home with a button to your Airbnb or Booking page. The paid plans, from $499 MXN a month with VAT included, add your contact details on the listing and — on Premium — bookings paid directly into your own Stripe account. All the details are on the pricing page.
When and how do I get paid?
Guests pay through Stripe and the money goes straight to your connected Stripe account at the moment of payment; we never hold it. Stripe then pays out to your bank on its usual schedule.
Can I keep using Airbnb and Booking?
Yes, most hosts do. Your calendar syncs with theirs through iCal, both ways, so a booking on one side blocks the dates everywhere else.
Can I set different prices by season?
Yes. You set a base rate, optional weekend, weekly and monthly rates, and as many seasonal ranges as you need, each with its own price and minimum stay. The right nightly price is worked out automatically for every night of a booking.
What about taxes?
Prices for guests include 16 % VAT. As the owner you remain responsible for your own tax obligations on what you earn; we are happy to explain how the payment breakdown works.
Anything else?
Write to us on WhatsApp or through the contact page. We are a small team based in Puerto Escondido and we answer ourselves.